Senior Associate – Engineering PMO

Why This Role Matters

Air India is on a journey towards world-class engineering excellence. This role supports the transformation by helping answer four key questions:

1. What is good? Benchmark against industry best practices.
2. Where are we now? Assess current performance and maturity.
3. What are we doing to get there? Support initiatives that close identified gaps.
4. When will we get there? Track progress and enable measurable outcomes.

Job Purpose

• Support Engineering Transformation initiatives across Safety & Compliance, Operational Excellence, Customer Excellence, and Cost Leadership.
• Contribute to process improvement, analytics, governance, and transformation projects across existing and future systems.
• Apply first-principles thinking to solve operational and engineering challenges.
• Provide leadership visibility, stakeholder alignment, and decision support.

Key Accountabilities

Safety & Compliance

• Track safety and regulatory initiatives.
• Support dashboards, KPI reporting, and risk visibility.
• Benchmark industry best practices.
• Prepare leadership presentations and reviews.

Operational Excellence (Reliability & Resilience)

• Analyse performance gaps and improvement opportunities.
• Support reliability, resilience, and business continuity initiatives.
• Coordinate cross-functional projects and stakeholder alignment.
• Develop dashboards, insights, and executive-ready recommendations.

Customer Excellence

• Support initiatives that improve customer experience through operational performance.
• Track customer-impacting metrics, disruptions, and recovery actions.
• Benchmark leading airline practices.
• Prepare customer-focused performance reviews for leadership.

Cost Leadership

• Support process optimisation and efficiency initiatives.
• Track savings, benefits, and implementation progress.
• Challenge assumptions using first-principles thinking.
• Develop dashboards and presentations supporting cost leadership goals.

Skills & Qualities Required

• Strong analytical, research, and problem-solving skills.
• Ability to benchmark against global standards and identify improvement opportunities.
• Advanced MS Office, especially PowerPoint and Excel.
• Working knowledge of Power BI, Power Apps, automation, and digitisation tools.
• Strong communication and stakeholder-management skills.
• Ability to create concise, executive-ready presentations.
• Detail-oriented, proactive, and structured.
• Adaptable team player capable of managing multiple initiatives.

Key Interfaces

Internal: PMO, Engineering, Operations, Digital, Supply Chain, Senior Leadership.
External: Consultants, benchmarking partners, training providers, industry stakeholders.

Strategic Deliverables & KPIs

• Timely and accurate leadership reporting.
• Strong stakeholder alignment and governance.
• Effective tracking and closure of transformation initiatives.
• High-quality dashboards, analytics, and executive presentations.
• Actionable recommendations with measurable outcomes.
• Digitisation and automation of reporting and governance processes.