Associate Manager - Cargo Sales

Job Description

1. Job Purpose

Responsible to increase revenue by  developing and managing key accounts and fare strategy for assigned markets. 

B . Key Accountabilities 

        Cargo Sales

• Should be able to manage the day-to-day contact with key account agents and corporates to generate revenue and increase cargo load factors.
• Close liaison with all countries, station and  corporate stakeholders to ensure proper communication is maintained and focus areas are aligned.
• Analyse actual and forecast demand, yield and revenues using different variables - such as point of sale, Origin & Destination, seasonality, type of product , holidays  etc
• Liaise with GHA & airport teams on the network to manage operational requirements around flight capacity and special handling whenever required.
• Maintain data base of the agents, corporates and market trends . 
• Address feedback and complaints received from the agents and all stakeholders.
• Liaising with Product Development Team  to facilitate onboarding of special category products.

       •  Building market intelligence on pricing to coordinate with Pricing and Revenue

          Management Team &Key Account Managers.

• Oversee  RFP execution process for GSA & GHA appointment in  alignment with Company’s objectives.
• Managing all aspects of cargo sales in the region in line with corporate strategy and targets for competitive edge.
• Supervising GSA&GHA Contract execution to ensure compliance with regulatory guidelines and defined SLAs(e.g penalties and payments )including onboarding and trainings of GSAs into airlines system .
• Liaising with GSAs and Key Account Managers  to explore OD synergies in key client development .
• Establishing performance metrics and monitoring performance of GSAs in each country through daily monitoring of performance dashboards
• Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR..
• Skills Required for the role 
• Basic knowledge of International Cargo Sales 
• Strong Communication skills
• Critical Thinking
• negotiations, persuasions and judgement skills.

• Strategic Outlook

• Data Driven Mindset

• Strong analytical abilities
• Understanding of Demand forecasting

Educational and Experience Requirements

Bachelor’s or Masters/MBA/PGDM/PGP/PG degree, preferably in marketing 

2years of experience in cargo industry

Prior Experience in international  Cargo sales