Duty Manager
Job Description
1.Job Purpose
Responsible for providing effective and efficient services to all flights operating during the shift in conformity to the provisions of the Airport Handling Manual and for the efficient performance of all duties by the subordinate staff, across both terminal and airside operations, as required.
Responsible for above activities at a medium airport with daily departures up to 10 flights
2. Key Accountabilities
• Works closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding in achieving the on-time Performance targets and handle emergency situations.
• Provide support to staff in case of Flight Disruptions, Misconnections etc. and ensuring passengers are provided with full support during any disruption.
• Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose.
• Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time.
• Render all possible assistance to other departments in disposing of commercial related complaints and in ensuring on-time performance.
• Facilitates the Ramp Handling activities in liaison with GHA., Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
• Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level.
• Contingency Handling Preparedness
• Take prompt actions on all the incidents, carry out on-the-spot enquiries into the case of theft/ pilferage, intervene in cases of violation of handling.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR