Airport Manager

Job Description

Job Role

• The Airport Manager is responsible for overseeing all operations and ensuring the efficient and safe handling of flights and passengers at small international airports with up to 4 daily departures at the airport.
• The Airport manager will be the primary point of contact for airline staff, ground handling agents, regulatory authorities, and other stakeholders to ensure the smooth operation of the airport.

Key Accountabilities

• Monitoring of On Time Performance (Daily, weekly, and monthly) and keeping track of regulator published data.
• Ensure all compliances are met as per company and regulatory requirements (IOSA, LaborLaws, other laws of the land)
• Ensure regular quality checks, audits are conducted for internal team and GHA for regular compliances and service delivery.
• Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch points in the airport.
• Coordinate with other stake holders, Airport operators and obtain best suitable space for Ticketing/check-in, office space at the airport.
• Ensure readiness of operations with all sorts of IT equipment, GSE, GHA in coordination with respective teams
• Liaise with Ground handling agents for smooth Ground operations in line with the signed SGHA and SLA
• Coordinate with HR for timely recruitment and back-filling of budgeted position at the respective airport.
• Coordination with training department for new hire trainings and refreshers for team members
• Analyzing costs per PAX trends presenting the budget trends periodic basis
• Pro-actively identify potential gaps in the current processes and continuously work towards system and service improvements.
• Review system requirement, budgeting with the help of IT for Airport expansion and for ongoing Special projects.
• Support in implementation of various departmental project and ensure timely execution.
• Simplify processes for the teams and process monitoring. Identifying system & training needs to automate various manual processes to bring about efficiency and efficacy within Airport environment.
• Delegating tasks to frontline leaders and following up for prompt clo sure
• Ensure and lead on key roles with strong representation at AOCs, and airport meetings.
• Identify opportunities for cost savings, revenue generation, and process improvements.
• Ensuring Airport Readiness in emergency response planning to handle any kind of situations effectively.
• Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.