Senior Associate - Cargo Operations

Job Description

Key Accountabilities

Operational Coordination

Collaboration: Work with internal departments, freight forwarders, and ground handling agents to plan and coordinate cargo shipments effectively.

Routing and Allocation: Determine optimal routing, capacity allocation, and equipment utilization to enhance efficiency and minimize costs.

Documentation: Prepare and verify accurate cargo documentation, including airway bills, customs forms, and export/import documentation.

Compliance and Safety

Regulatory Compliance: Ensure compliance with international and domestic regulations, customs requirements, and security protocols.

Safety Adherence: Adhere to safety protocols, security regulations, and hazardous materials handling procedures to maintain a safe working environment.

Process Optimization

Issue Identification: Identify and resolve operational issues and discrepancies related to cargo handling, transportation, and documentation.

Continuous Improvement: Continuously identify opportunities to optimize cargo operations processes, reduce costs, and improve overall efficiency.

Skills/Qualities Required

Project Management Skills    

Strong Communication Skills

Interpersonal Skills    

Detail Oriented

Negotiation Skills    

Effective stakeholder skills

Internal Interfaces

Cross-functional Linkages

Collaborate with various departments within the organization, such as ground handling, customs, and logistics teams, to ensure seamless coordination of cargo operations.

Work closely with the procurement team to manage inventory levels of cargo supplies and equipment, ensuring smooth operations without shortages or disruptions.

Coordinate with the customer service department to address customer inquiries, complaints, and requests related to cargo handling promptly and efficiently.

Engage with the operations and logistics teams to ensure smooth cargo handling, booking, and delivery processes.

Key External Interfaces

Freight Forwarders and Ground Handling Agents

Interact with freight forwarders and ground handling agents to plan and coordinate cargo shipments effectively.

Communicate with external partners to optimize routing, capacity allocation, and equipment utilization, ensuring efficient and cost-effective cargo operations.

Collaborate with these stakeholders to resolve operational issues and discrepancies related to cargo handling, transportation, and documentation promptly.

Customers

Interface with customers to provide exceptional service, address inquiries, and resolve issues, ensuring high levels of customer satisfaction.

Communicate with customers to understand their needs and requirements, ensuring cargo operations meet or exceed their expectations.

Provide customers with accurate and timely information regarding cargo shipments, documentation, and delivery schedules.

Regulatory Authorities

Engage with regulatory authorities, including customs and aviation authorities, to ensure compliance with international and domestic regulations, customs requirements, and security protocols.

Interface with regulatory agencies to obtain necessary permits, licenses, and approvals for cargo operations, always ensuring legal and regulatory compliance.