Senior Assosiate - Cargo Operations

Job Purpose

To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air India’s standards for safety, efficiency, and customer satisfaction. · To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics .

Operational Coordination

• Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization.
• Work on improvement of key performance indicators like FAB, Utilizations

Documentation and Compliance

• Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements.

Safety and Security

• Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents.

Customer Service Support

• Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels.

Process Optimization

Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements.