Senior Associate - Base Operations

Job Description

A. Key Accountabilities

Base Operations & Performance – Operational Excellence

Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew.

Conducting daily crew briefings and post-flight interactions to gather feedback.

Assisting in NPS improvement initiatives with timely corrective actions.

Managing crew availability and conducting discipline inquiries as per process.

Providing inputs for promotions, renewals, and confirmations.

Handling operational exigencies beyond routine operations.

Safety

Reiterating safety updates to allocated crew.

Ensuring adherence to DGCA regulations and audit conformance.

Escalating violations as per SOPs.

Crew Engagement

Ensuring participation in engagement activities.

Addressing day-to-day crew concerns.

Monitoring internal communication platforms.

Rostering / Training / Administration

Handling emergency leave communication.

Supporting crew training initiatives.

Ensuring SOP adherence and smooth base operations

People Management & Development

Managing and developing crew and ground reportees with objective performance inputs.

B. Skills / Qualities Required

Functional: Knowledge of inflight and cabin crew base operations.

Behavioral: Excellent communication, empathy, professionalism.

C. Educational Requirements

Mandatory: Graduation in any discipline.

Preferred: Postgraduate in Management / Operations.

D. Key Eligibility Criteria

10 years of flying experience.

Minimum 3 years in inflight people management role.

Minimum 2 years tenure before superannuation.

No warning letter / BA+/ SRT/ART / SEP incidents as specified.

Rating of 3 or above in last FY.

Good attendance record and BMI within 18.5–24.9.