Chatbot Architect

Location:  Kochi
Nov 13, 2023


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Microsoft Bot Framework Architect 


Reports To: Technical Program Managers 



  • Responsible for designing and testing of chat conversation scripts, flows, and user journeys based on different bot personas 

  • Develop mock-ups, flows and quick prototypes 

  • Develop and test scalable chatbot solutions leveraging LUIS, Azure cognitive services 

  • Build and manage the LUIS apps(models) 

  • Deliver cognitive capabilities within the conversational interface that solve/augment business issues using leading AI technology frameworks 

  • Optimize the performance of the bots  



  • 4+ years experience  

  • Bachelors/Master’s Degree in Computer Science, IT or similar 

  • Experience in C# programming and/or programming languages supported by Microsoft Bot Framework. 

  • Understanding of Chatbot Architecture especially based on Microsoft Bot framework 

  • Experience and understanding of Integration of Microsoft Bot Framework Bots to different channels (Web/Native Apps) and good understanding of Connector DirectLine Rest APIs 

  • Ability to design, develop and integrate adoptive cards within the conversational bot. 

  • Ability to leverage Microsoft LUIS through MS provided SDKs 


Preferred Qualifications  


  • Experience in multiple programming languages including python 

  • Good experience in React JS 

  • Good to have experience in Azure ML and AI Concepts. 

  • Creative thinking of users conversational journey with a bot. 

  • Thinking of different ways in which a user can speak with a Human or Bot agent 

  • Develop REST/JSON API’s Design code for high scale/availability/resiliency 

  • Experience in QnA Maker  

  • Exposure on Azure Cognitive Services -  Vision, text analyser and sentiment analysis 

  • Understanding of Azure Speech Service 

  • Understanding of .NET core, MVC, API, Azure Cosmos DB and Troubleshooting App services. 



Air India is the flag carrier airline of India. It is one of the oldest and amongst most recognized airlines brand with a legacy of over 75 years. The airline proudly serves over 102 domestic and international destinations Air India is owned by Talace Private Limited an SPV of Tata Sons. Please eMail your CV to