Airport Manager

Job Description

Job Role

• The Airport Manager is responsible for overseeing all operations and ensuring the efficient and safe handling of flights and passengers at small international airports with up to 4 daily departures at the airport
• The Airport manager will be the primary point of contact for airline staff, ground handling agents, regulatory authorities, and other stakeholders to ensure the smooth operation of the airport.
• Monitoring of On Time Performance (Daily, weekly, and monthly) and keeping track of regulator published data.

Key Accountabilities

• Ensure all compliances are met as per company and regulatory requirements (IOSA, Labor
  Laws, other laws of the land)
• Ensure regular quality checks, audits are conducted for internal team and GHA for regular compliances and service delivery
• Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch points in the airport.
• Coordinate with other stake holders, Airport operators and obtain best suitable space for Ticketing/check-in, office space at the airport.
• Ensure readiness of operations with all sorts of IT equipment, GSE, GHA in coordination with respective teams
• Liaise with Ground handling agents for smooth Ground operations in line with the signed SGHA and SLA.
• Coordinate with HR for timely recruitment and back-filling of budgeted position at the respective airport.
• Coordination with training department for new hire trainings and refreshers for team members
• Analyzing costs per PAX trends presenting the budget trends periodic basis
• Pro-actively identify potential gaps in the current processes and continuously work towards system and service improvements.
• Review system requirement, budgeting with the help of IT for Airport expansion and for ongoing Special projects.
• Support in implementation of various departmental project and ensure timely execution.
• Simplify processes for the teams and process monitoring. Identifying system & training needs to automate various manual processes to bring about efficiency and efficacy within Airport environment.
• Delegating tasks to frontline leaders and following up for prompt clo sure
• Ensure and lead on key roles with strong representation at AOCs, and airport meetings.
• Identify opportunities for cost savings, revenue generation, and process improvements.
• Ensuring Airport Readiness in emergency response planning to handle any kind of situations effectively.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.