Specialist - QA & Hygiene-Domestic

Define Quality Standards (30%) • Defining the F&B Services quality & hygiene standards in line with Regulatory requirements prescribed by various countries and Air India. • Create a detailed audit approach, on the basis of defined quality standards. • Prepare audit checklists and audit schedules across geographies. • Responsible for all areas of the Quality function and provide support within Operations. Manage Audits (60%) • Conduct audits at F&B service provider across geographies. • Make sure the F&B service providers consistently follow Six Sigma to elevate service quality. • Prepare gap analysis highlighting all deviations from the defined standards. • Analyze and identify root causes for complaints received from various sources. • Communicate gaps with the F&B service provider and align with AI stakeholders on a resolution plan. • Facilitate resolution for quality failures based on Root causes identified. • Conduct audits while onboarding a new vendor (wherever necessary). • Random Sampling for food & other products for Lab test. • Guiding teams at local stations to perform audits on food and other F&B products. Business Management and Reporting (10%) • Ensures that information from the audits is regularly disseminated to all who might be affected. • Work closely with internal and external key stakeholders such as F&B Service Provider regarding technical support of their activities