Responsible for the coordination and administration of a range of learning and development activities and projects to enhance customer experience and satisfaction with a focus on achieving organization’s overall objectives.
Development, maintenance of robust learning & development systems and processes their continuous improvement.
Key Accountabilities
Functional Activities
Responsible for coordinating and administering various learning and development programs for employees across the organization.
The role holder will be the first point of contact for learning and development queries and be responsible for all related administration.
Coordination and execution of overall L&D training strategy including the budgeting and planning of learning programs across the calendar year.
Work around the implementation of training modules and programs for cabin crew, ground crew, etc. to achieve the delivery of L&D goals and objectives.
Coordinate with various Operational and non-operational functional training teams to collect training requirements, update learning platforms and ensure conformity to overall learning and development projects.
Collaborate with various functions to deliver coaching and training to functional heads and employees at all levels of the organization to ensure competency, commitment and compliance with L&D programs and initiatives.
Facilitate trainings and modules which strengthen ops and non-ops functions to prioritize excellence in service delivery and support change.
Collaborate with subject matter experts and internal stakeholders to create and update training materials, manuals, and other resources.
Engage with various stakeholders to identify function specific needs and training opportunities.
Coordinate in the creation of learning calendar, content, modes of deployment, etc. with appropriate customizations for various learning programs
Assess the success of existing development and training programs and streamline and optimize them by staying up-to date with latest development in learning technologies.
Administer & coordinate training programs with trainers/module leaders/mentors and other stakeholders.
Maintain training documentation, plans, reports, learning system (LMS), and materials like the handbook, online courses, etc.
Conduct training assessments and feedback sessions to identify skills, process, or knowledge gaps that need to be addressed.
Organize & manage the training schedule and act as the first point of contact for the learner groups.
Attend trainings to track its progress & flow and highlight issues that could impact the overall objectives of the program.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.