Senior Associate - Internal Communications

Job Description

JOB PURPOSE

• As part of the Internal Communications team, support the design and execution of internal communication strategies that align with organisational objectives and drive employee engagement.
• Collaborate with functions for timely dissemination of communication updates.
• Ensure that content across all internal channels is clear, consistent, and impactful.
• Coordinate with external agencies and internal stakeholders such as Marketing/Brand teams to ensure brand guidelines are maintained across all internal touchpoints.  
• Provide operational support for internal events as required.
• Monitor and evaluate the effectiveness of internal communications, providing actionable suggestions based on feedback. 

KEY ACCOUNTABILITIES

Communications Support

• Assist in drafting/editing internal communication materials, including announcements, newsletters, and updates for various platforms.
• Maintain a content calendar to ensure timely delivery of communications.
• Coordinate with functional teams to gather inputs for updates and messaging related to executive communications and employee engagement initiatives.
• Assist with weekly communication updates for management committee.
• Support the dissemination of HR updates and email communications.
• Compile employee grievances reported on Workplace.

Channel Management

• Manage internal communication channels, including Workplace, digital screens, and other digital and physical collaterals.
• Coordinate with D&T to resolve technical issues related to digital screens across HQ, Training Academy, CODi, and bases.

Brand Management

• Ensure brand strategy, assets, and guidelines are consistently maintained across internal departments, touchpoints, and channels.
• For procurement-related items, review pre-production samples and artwork prior to final production to ensure quality and brand compliance.

Event & Engagement Coordination

• Support town halls, live sessions, and other employee engagement events as required.
• Liaise/supervise with external agencies and vendors to deliver high-quality design and content for digital and physical collaterals.

Video Production

• Creating, shooting, and editing videos for leadership messages and employee engagement initiatives (both in-house and external).

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer and HR.