Senior Associate - Experience Centre

Location:  Gurugram
|
Aug 18, 2025

Job Description

  1. Job Purpose: To manage the Air India Experience Centre as an immersive space that brings the brand’s rich history and modern transformation to life. This role involves curating compelling content, delivering memorable guest interactions, and creating experiences that inspire pride and loyalty in Air India's legacy and future.
  2. Key Accountabilities
  • Experience Centre Operations
    • Oversee day-to-day operations, ensuring a seamless and engaging environment for all visitors.
    • Maintain high standards of cleanliness, functionality, and guest comfort.
  • Content Curation and Storytelling
    • Develop and showcase content that highlights Air India’s heritage, milestones, and innovative journey.
    • Collaborate with internal teams and external partners to create immersive storytelling experiences.
  • Guest Engagement
    • Deliver exceptional interactions that leave a lasting impression on guests.
    • Act as a brand ambassador, educating visitors about Air India’s history, services, and future vision.
  • Feedback and Improvement
    • Gather and analyse guest feedback to continuously enhance the experience.
    • Propose and implement new ideas to elevate engagement and satisfaction.
  • Support the brand team in day-to-day operations