Senior Associate - Central Sales Group Desk Support

Position Title:

Central Group Desk Support

Job Code:

TBD

Grade:

TBD

Function:

Commercial

Location:

Gurugram

Reports to:

Lead - Central Group Desk

Role Level:

CXO-5

• Accountable for handling reservations and bookings for large groups; coordinate with sales and marketing, manage group payments, and ensuring compliance with policies
• Process group reservation requests through various channels, such as phone calls, emails, and online booking systems

Functional Activities

• Assist in providing fare quotes to group organizers and negotiating prices to secure the best deals for large bookings
• Monitor latest industry trends, competitor offerings, and changes in regulations related to group travel
• Identify potential customers through various channels, such as online research, networking events, and referrals
• Assist in the promotion and sale of airline tickets to meet departmental sales goals
• Build and maintain strong relationships with existing customers
• Resolve issues that arise during the group booking process or the group's travel journey in a timely and efficient manner
• Ensure that the daily KPI and SLA are met both individually and for the team
• Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other problems
• Facilitate modifications or cancellations of group bookings as required, while minimizing disruptions to travel plans
• Answer to customer inquiries, schedule meetings, and follow up with customers

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Internal Interfaces

Sales & Marketing Department

Collaborate with the sales and marketing teams to create promotional offers, incentives, and marketing strategies to attract more group bookings and increase revenue

External Interfaces

Customers

Coordinate with customers to answer customer inquiries, schedule meetings, and sales appointments, and follow up

Minimum Education Requirement

• Bachelor's degree in Business Administration, Sales & Marketing, or a related field

Minimum Requirement

Desired

Experience

• 3-4 years of experience in sales, sales support, or related roles

• 4+ years of experience in sales, sales support, or related roles
• Prior experience in aviation sector is an advantage