Program Manager - eCommerce Tech

A. Job Purpose

• Highly skilled and proactive Senior Manager with deep expertise in Airline ECommerce Systems and Project Management.
• This role demands strong leadership, strategic thinking, and the ability to drive end-to-end execution of complex projects in the airlines/aviation ecommerce domain.
• The ideal candidate will possess exceptional stakeholder management skills, ensuring alignment across business and technology teams, and have proven experience working with global airlines/aviation tech.
• Preference will be given to individuals with hands-on experience or a strong conceptual grasp of Agentic AI systems.

B. Key Accountabilities

Strategic Activities

• Lead and manage the full lifecycle of airline ecommerce platform projects – from initiation to delivery.
• Own accountability for project scope, timelines, budgets, and stakeholder alignment.
• Drive strategic conversations with airline business units, translating business needs into technical solutions.
• Collaborate with cross-functional teams including product, engineering, operations, and external vendors.
• Ensure compliance with aviation industry standards and regulatory requirements.
• Identify and mitigate project risks proactively.
• Champion agile methodologies and continuous improvement practices.
• Leverage Agentic AI capabilities to enhance automation, decision-making, and operational efficiency (preferred).
• Prepare and present executive-level updates, dashboards, and performance metrics.
• Build and maintain strong relationships with internal and external stakeholders, ensuring clear communication, trust, and shared ownership of outcomes.

C. Skills Required for the Role

• Hands-on experience or strong understanding of Agentic AI systems and their application in aviation.
• Familiarity with AI-driven automation, intelligent agents, and decision-support systems.
• Experience working with global airlines/commercial technology or large-scale aviation programs.
• Good technical knowledge and understanding of IT systems and software development.

D. Key Performance Indicators

Project Execution

• Project Schedule Adherence
• Scope & Budget Management
• Quality of Deliverables

Team and Resource Management

• Adaptability and Problem-Solving
• Team Management and Resource Utilization

E. Key Interfaces

Internal Interfaces

• Leadership & Stakeholders: Provide regular updates to management on technical analysis progress, issues, and risks, and seek approval for any change in plans as needed.
• Project & Other Teams: Collaborate closely with project teams including developers, testers, and project managers to ensure smooth deployment of projects.
• Collaboration with the security team to address any security concerns or vulnerabilities during deployment and ensure that proper security measures are in place.

External Interfaces

• Vendors & Suppliers: Coordinate with external vendors and suppliers to manage tasks and support for deployment, such as software configuration, development, testing, or third-party services.

F. Educational and Experience Requirements

Minimum Education Requirements

• Bachelor’s or Master’s degree in Engineering, Computer Science, Aviation Technology, or related field.
• 10+ years of experience in project management within the airline/aviation domain.
• Proven expertise in airline e-comm platforms
• Strong leadership and stakeholder management skills.
• Excellent communication, negotiation, and conflict resolution abilities.
• PMP, Prince2, or Agile certification preferred.