Ops Transformation Specialist

1. OT Specialist will lead Air India’s end-to-end Operations Transformation mandate - turning reactive operations into a proactive, continuously improving system aligned to the 5-star ambition.
2. Support the OPEX transformation portfolio across OTP, turnaround, disruption recovery, and SOP governance, with measurable outcomes.
3. Support governance drive forums (OEC- Operations Excellence Committee, MC- Management Committee, CXC-  Customer Experience Committee) so decisions convert into binding operational change.
4. Translate CXO-level intent into on-ground execution with AOD, Engineering, Network Planning, Analytics, PGC, D&T and other stakeholders.
5. Represent Ops Transformation in leadership and CXO reviews with clear insight and credible forward plans.

Functional & Strategic Responsibilities

1. Define and maintain the Ops transformation roadmap across quick wins and structural fixes.
2. Diagnose operational failures early using data, findings and cross-functional inputs.
3. Own delivery governance - milestones, accountability, risk escalation and outcome reporting.
4. Lead flagship initiatives: HCC revamp, OCC modernisation, PTS adherence, delay-code integrity, etc.
5. Drive measurable OTP gains (A0/A15, D0 / D15, domestic and international).
6. Build cost-of-disruption visibility and reduce avoidable IROPS cost.
7. Close every initiative with a defined operating model, SOP and governance mechanism to Air India document standards.

Leadership & Project Management

1. Support OEC, CXC and MC inputs with structured, decision-ready material and closed-loop action tracking.
2. Align AOD, Engineering, Network Planning, Crew, D&T, Flight Ops, or any other function; resolve process gaps and escalate constructively.
3. Provide Mission Management Head / OPEX Head with timely, transparent updates on progress and emerging risks to enable proactive decision‑making.
4. Work in collaboration with Ops Transformation Lead and Manager – Performance Governance
5. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer and HR.

Internal Interfaces

OCC Team

Collaborates extensively with the OCC Functions to design and implement operational transformation initiatives

Operations Business Units

Work with concerned BUs to refine processes based on Analysis and Industry Best Practices (Research)

External Interfaces

Vendors/Consultants/Partners

External consultants, technology vendors, and benchmarking partners as required

Minimum Education Requirement

1. Bachelor’s degree in aviation (preferred)– BBA (Aviation) / Aviation Management or a related discipline.
2. Master's degree (MBA / PG in Aviation, Operations or Management) an added advantage

Experience

1. 2-4+(for MBA) and 4-6+ (for Bachelor’s) years in airline operations or transformation.
2. In-depth hold of aircraft rotation, OTP, delay attribution, turnaround governance and disruption recovery.
3. Proven end-to-end transformation ownership - diagnosis to realize benefit with measurable outcomes.
4. Able to produce CXO-level decks, business cases and governance frameworks.
5. Ability to influence and align cross-functional teams without direct authority, while ensuring safety and operational standards are maintained.

Preferred Attributes

1. Exposure to mission-critical operations and network control in a leading carrier environment.
2. Knowledge of IATA standards and DGCA compliance.
3. Exposure to Lean, Six Sigma or Agile methodologies.
4. Experience in multi-fleet, multi-hub network environments.