Manager - Supply Chain Management

Job Description

Job Purpose:
The incumbent ensures efficient demand forecasting, inventory strategies, and cross‑functional coordination. They leverage automation and technology to improve planning accuracy, optimize stock levels, and guarantee timely product availability.

Core Responsibilities:
Demand Planning (40–50%)

Own end‑to‑end forecasting, converting operational inputs into demand plans.

Balance service levels with inventory control, minimizing wastage and costs.

Automation (20–30%)

Drive adoption of planning tools for forecasting, visibility, and exception management.

Implement system enhancements to reduce manual effort and improve accuracy.

Cross‑Functional Coordination (10–20%)

Collaborate with Product, Operations, Procurement, Finance, and Technology teams.

Resolve demand–supply gaps through data‑driven actions.

Stakeholder Management (10–20%)

Act as the single point of accountability for demand and inventory insights.

Communicate risks, trade‑offs, and mitigation plans proactively.

Key Accountabilities & Skills:
Information Technology Expertise and Analytical Skills

Strategic mindset with proactive, data‑driven planning

Strong stakeholder and people management abilities

Advanced proficiency in Microsoft PowerPoint & Excel

Performance Indicators:
Achieve ≥85–90% forecast accuracy at SKU/station level

Maintain inventory cover within defined norms

Automate ≥70–80% of forecasting and inventory reports

Ensure ≥90% action closure within SLA, reduce repeat escalations

Positive 360° stakeholder feedback indicating trusted partnership

Key Interfaces:
Internal: Network Planning, Commercial F&B Operations, Menu Development, Product Quality, Service Design, Evangelists

Cross‑Functional: Procurement, Supply Chain, Warehouse & Logistics, Finance, Digital & Technology, Flight Safety, Senior Leadership

External: F&B partners, logistics providers, suppliers, OEMs, tool vendors, regulatory and audit bodies

Education & Experience Requirements:
Education: Graduate with relevant experience or MBA in Supply Chain/Operations, Analytics, or Strategy. Certifications (APICS CPIM/CSCP, Demand Planning, Supply Chain Analytics) are advantageous.

Experience:

Minimum: 5–7 years in supply chain management, preferably in complex, multi‑location operations (airlines, hospitality, retail, e‑commerce). Exposure to planning systems and cross‑functional decision‑making.

Desired: 7–10+ years in demand planning/supply chain roles within airline, aviation catering, or large‑scale F&B operations. Proven expertise in system‑enabled planning, automation, and process transformation.