Manager - Inflight Product and Design

Location: Gurugram

Oct 27, 2025

Job Purpose

As Program Manager – Inflight Products, your expertise will be pivotal in managing multiple projects that includes cabin design, galley configurations, and seating solutions for our fleet. This role calls for deep involvement in innovation processes, from conducting thorough competitor analysis to actively participating in the development of the lifecycle of cabin products. Working alongside cross-functional teams, you will apply your specialized knowledge and skills to drive product development initiatives, contributing significantly to the enhancement of our inflight customer experience.

Key Accountabilities

Competitor Analysis and Industry Benchmarking:

Conduct in-depth competitor analysis and industry benchmarking to uncover trends and best practices, contributing insights that inform design and innovation strategies.

Development Lifecycle Management:

Play a key role in the development of the lifecycle of cabin, galley, and seating solutions, contributing to each stage from concept to launch with a focus on technical excellence and innovation.

Stakeholder Collaboration on Aircraft Configuration:

Collaborate with various stakeholders to detail and refine aircraft configurations, ensuring designs meet customer expectations and operational feasibility.

Product Improvement and Maintenance:

Lead specific projects aimed at improving and maintaining cabin products, incorporating customer feedback and industry trends to enhance the in-flight experience.

Implementation of New Cabin Products:

Coordinate with relevant teams to support the smooth implementation of new cabin products, focusing on technical aspects and user experience integration.

Cabin Maintenance Coordination:

Support cabin maintenance planning and execution, working closely with maintenance teams to ensure product quality and safety.

Feedback Consolidation and Process Review:

Assist in the feedback collection and review process, identifying key areas for improvement and facilitating effective communication across teams.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer and HR.

Skills Required for the Role

Program Management	Supply Chain Management
Product Design	Innovative and Creative
Business and Financial Acumen	Customer Centricity
In-depth Knowledge of A/C Configuration	Stakeholder Management Skills
Strong Interpersonal Skills	Strong People Skills

Key Performance Indicators

Operational Performance Metrics	On time completion of the projects Successful launch and implementation of new cabin products Timely completion of cabin maintenance schedules
Customer Experience Metrics	Customer satisfaction metrics related to inflight experience. Positive feedback and improvements based on internal and external reviews

Key Interfaces

Internal Interfaces
Customer Experience teams	Work closely with the Customer Experience team to gather customer feedback, insights, and pain points
External Interfaces
Third-party Vendors/suppliers	Liaise with external design agencies or consultants to leverage their expertise and creative input for innovative product design concepts

Educational and Experience Requirements

Minimum Education Requirement	Graduate in engineering, preferably aerospace engineering
	Minimum Requirement	Desired
Experience	6-8 years of experience in aviation/aerospace industry	8+ years of experience in aviation/aerospace industry