Manager - HR Shared Services

Role Name: Manager – Payroll (Domestic)

A. Job Purpose
A seasoned Manager – Payroll (Domestic) to oversee end-to-end payroll operations in the aviation sector. This role involves managing a team, coordinating with payroll outsourcing partners, ensuring statutory compliance, and supporting audits. Prior experience in aviation or large-scale service industries is preferred. 

B. Key Accountabilities 
Payroll Management
•End-to-End Payroll Management (input consolidation, processing,  disbursement and accounting):
Ensure accurate and timely payroll processing for 25,000+ employees, including flight crew, ground staff, and corporate teams. Maintain extensive knowledge of the payroll functions and responsible for the payroll processing operations
•Statutory Compliance:
Ensure full compliance with PF, ESI, PT, TDS, and other applicable labor laws and aviation-specific regulations. Strong knowledge of Income Tax (Declaration, Proof, Regime, Form-16, 24Q and 26Q)
•Payroll Vendor Coordination (Payroll, Compliance & BRE) :
Collaborate with payroll outsourcing partners to maintain service quality, ontime salary processing, disbursement and resolve discrepancies.
•Team Leadership:
Lead and manage a team of payroll professionals, fostering accountability and continuous improvement.
•Audit Support:
Liaise with internal, external, and statutory auditors, ensuring timely and accurate data submission.

•Reporting & Analytics:
Deliver payroll MIS, cost breakdowns, and function-wise reports to support strategic decision-making. Assist Payroll & Benefits Lead in the month end close process including preparation of accruals, reconciliations, and analytics
•Business Expense Management (CTC and Non CTC):
Oversee business expense reimbursements - CTC and Non-CTC, (e.g., travel, allowances, crew-related expenses). Ensure accurate accounting, policy compliance, and timely disbursement.
•Year End Activities / FBP Management
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

C.Skills/Qualities Required 
Quantitative Acumen        Strong Interpersonal skills  
Analytical Approach     Strong Negotiation Skills 
Process Orientation       Competitor Awareness  

D. Key Performance Indicators 
Payroll Accuracy Rate    % of payroll processed without errors
Payroll Timeliness    % of payrolls processed and disbursed on or before due date
Statutory Compliance Score    Timely and accurate filing of PF, ESI, PT, TDS, etc.
Audit Compliance    Number of audit observations/NCs related to payroll
Employee Query Resolution TAT    Average turnaround time for resolving payroll-related queries
Vendor SLA Adherence    % adherence to service level agreements with payroll vendors
MIS & Reporting Timeliness    Timely submission of payroll reports and analytics
Expense Reimbursement TAT    Time taken to process and disburse business expense claims

E. Key Interfaces
Internal
HR Business Partners    For employee data updates, policy alignment, and issue resolution
Finance & Accounts    For payroll accounting, reconciliations, and financial audits
Compliance & Legal    For statutory updates, legal compliance, and audit support
IT / HRIS Team    For payroll system support, automation, and data integrity
External
Operations & Crew Management    For crew-specific payroll inputs, validations, and coordination
Payroll Outsourcing Partners    For payroll processing, compliance management, and disbursement
Statutory Bodies     For statutory filings, inspections, and compliance reporting
Auditors     For payroll audits, data submissions, and compliance reviews
Benefits & Insurance Vendors    For deductions, reimbursements, and employee benefits coordination

F. Educational and Experience Requirements
Minimum Education requirements     •    Bachelors/BBA/BMS/diploma in Personnel/Human Resource Management
Experience    Minimum    Desired
•10-12 years of experience in data management, analysis in HR; managing initiatives and programs pertaining to Payroll Management
•5-6 years of experience in HR analytics, data management with focus on Payroll Management 
•Experience in the aviation sector is an added advantage 
•SAP-HR (payroll) knowledge