Manager - Cargo Strategy and Transformation

Job Description

• Lead and oversee the development, implementation, and continuous monitoring of strategic programs for the cargo business, ensuring alignment with organizational goals and market dynamics
• Own all strategically critical aspects of the cargo business, including business planning, performance management, network planning, strategic account development, and execution of special projects. Responsibilities span both short-term initiatives and long-term strategic planning

Strategic Planning & Business Development

• Develop and implement strategic business plans for the cargo division, ensuring alignment with the airline’s overarching goals and vision
• Conduct in-depth market research and competitive analysis to identify growth opportunities, emerging trends, and network optimization strategies
• Prepare detailed Annual Operating Plans for the cargo business, analyse route level profitability, understand historic performance, market trends
• Define key performance indicators (KPIs) and set measurable targets to assess the effectiveness of strategic initiatives
• Monitor cargo performance against KPIs, identify gaps, and implement corrective actions to drive continuous improvement
• Evaluate cost-benefit analysis of in-house ground handling versus third party handling for key stations, develop financial models and recommendations to support optimal decision making

Performance Management & Reporting

• Collaborate with stakeholders to design performance dashboards and generate regular reports for senior leadership, offering actionable insights and strategic recommendations
• Support leadership in preparing business updates and strategic project briefings
• Share project progress, outcomes, and challenges with cargo leaders

Regional Performance Ownership

• Drive business and financial performance for the region including recommending levers fpr tonnage and revenue growth, suggesting revenue optimisation strategies
• Partner with regional business leaders and act as strategic advisor to provide financial and strategic insights, track performance and drive decision making
• Analyse product mix, weight break-mix, customer mix and performance against market to identify areas of improvement. Partner with sales to identify high potential, high margin and underperforming accounts to improve business mix
• Collaborate with P&RM and Operations for problem solving and supporting business growth, drive customer satisfaction
• Drive decision making for allotments/contracts, analyse allotment/contracts’ performance and provide recommendations on sector wise allotment/contract strategies and choices
• Develop business cases for WB/NB fleet deployment preferences to optimise network level business performance

Cross-Functional Collaboration & Execution

• Partner with internal departments—Operations, Sales, Finance, Marketing—to align strategic goals, execute projects, and foster cross-functional synergies
• Identify operational inefficiencies and bottlenecks across cargo sub functions; lead process improvement initiatives to enhance productivity and streamline workflows
• Drive transformation efforts by recommending and developing policies and processes for key cargo modernization projects

External Stakeholder Engagement

• Build and maintain strong relationships with strategic partners, cargo agents, freight forwarders, interline partners, and regulatory bodies
• Ensure compliance with industry regulations and foster collaboration