Facilitate a culture of collaboration and camaraderie among cabin crew members, ensuring a cohesive and motivated team dedicated to delivering exceptional service and safety standards onboard.
Act as a liaison between cabin crew and management, championing the needs and concerns of the team while aligning operational goals with a focus on crew well-being and engagement.
Oversee development of strategies to improve engagement, and manage programs designed to foster team members, including but not limited to retention, recognition, diversity, wellness, and other activities aimed at creating a positive workplace environment. Also, provide various administrative and operational support to the team.
Key Accountabilities
Crew Engagement Coordination and Managing with Base Team:
Oversee development of tailored initiatives to enhance crew morale and teamwork, leveraging insights from crew feedback surveys and performance evaluations.
Manage collaboration with cross-functional teams to integrate crew engagement strategies into overall company objectives and operational plans.
Manage base transfer requests raised by crew members, keeping it aligned with operational head count requirements.
Manage all crew wellbeing processes and connect with the crew to provide assistance as and when required.
Communication, Facilitation and Transparency Oversight:
Facilitate regular forums and focus groups to encourage open dialogue and collaboration amongst cabin crew members, fostering a culture of trust and inclusivity, to create awareness amongst crew members regarding policies and processes.
Administrative Management:
Manage collaboration efforts with stakeholders to facilitate all crew engagement activities and support the base team.
Collaborate with HR, Planning and admin team for passing timely information and closures of all process and per TA.
Oversee automation of process that is handled and under the purview.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
Skills/Qualities Required
Strong Interpersonal skills
Stakeholder management
Team Engagement
Creative bend of mind
Effective Communication
Cultural Awareness
Key Interfaces
Internal Interfaces
Other Operations Sub-Department
Collaborate on crew engagement initiatives, Coordinate with stakeholders for activities and close as per TAT.
External Interfaces
Cabin Crew Members
Act as a point of contact for cabin crew members to address concerns, provide support, and facilitate communication.
Educational and Experience Requirements
Minimum Education requirements
Bachelor’s degree in aviation management, Human Resources, Business Administration, or a related field. Relevant experience may be considered in lieu of a degree.
Master's degree in a relevant discipline is preferred.
Experience
Minimum
Desired
At least 8-10 years of relevant experience in cabin crew operations, crew engagement, or related fields within the aviation industry.
10+ years of experience in cabin crew operations, with demonstrated leadership or supervisory experience.
Previous experience in conflict resolution, training and development, or performance management roles is highly desirable.
