Manager - Performance Management, HR Digitalisation & Analytics

Job Description

A. Job Purpose

Support the Performance & Productivity team with first-level analysis, data management, and PMS system administration to ensure smooth execution of the performance management process.

B. Key Accountabilities

PMS System Management (Ground Staff):

• Create/manage templates for goal setting, performance reviews, and PIPs.
• Launch/manage forms during PMS cycles.
• Coordinate with HR Tech for issue resolution and enhancements.
• Ensure accurate employee data in HRMS for PMS execution.

Merit-Demerit Matrix (Crew):

• Maintain/update matrices for Cabin Crew and Pilots on PMS system.

PMS Analysis & Reporting:

• Generate reports on PMS completion, rating distribution, KRA effectiveness, performance evaluation, IDPs, and IMPACCT assessments.
• Share insights with Learning and Talent Management teams.

Employee Support & Capability Building:

• Resolve employee queries via email/ticketing tools within TAT.
• Coordinate with Learning team to roll out PMS-related training.

Special Initiatives:

• Support surveys, new feature rollouts, communications, and awareness campaigns.

Employee Productivity:

• Streamline and implement productivity-related policies/processes, especially for crew, in collaboration with HRBPs and business teams.

Additional Responsibilities:

• Handle projects or tasks as assigned by the reporting officer and HR.

C. Skills & Qualities Required

• Innovative mindset, HR tech awareness
• Analytical thinking, requirement gathering
• Team player, process orientation
• Strong coordination, collaboration, and planning skills

D. Key Performance Indicators

Employee Experience Metrics:

• PMS Satisfaction Score
• Employee Engagement Score

Operational Metrics:

• PMS Completion Rate / Delay Days
• Crew Productivity

E. Key Interfaces

Internal:

• Performance & Rewards Head: Co-design PMS framework aligned with career progression and development.
• HRBPs: Guide on PMS tools and processes.
• Flight Ops & In-Flight Services: Collaborate on crew-specific PMS systems.

External:

• Vendors/Suppliers: Coordinate for implementation and maintenance of PMS platforms and tools.

F. Educational & Experience Requirements

Education:

• Bachelor’s degree/BBA/diploma in HR or Personnel Management

Experience:

• Minimum: 3+ years in data analysis and PMS program management
• Desired: 5–6 years in PMS design/implementation, preferably in aviation