Contact Centre - Non Voice

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services.

Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions.

 Respond to customers chat and make outbound calls as appropriate.

Manage and resolve customer complaints.

Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards.

Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes.

Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the company’s operational vision and objectives

Education- Full Time Graduation only

Knowledge on GDS Tools- Amadeus

Experience required- 1 to 5 yrs 

Should be comfortable with rotational shifts and week offs.