Chief Manager - Cargo Automation

Job Description

A.    Job Purpose
•    To lead digital transformation projects in cargo operations, aligning IT strategies with Air India's business goals and driving innovation.
•    To streamline operations through advanced IT solutions, including warehouse management and cargo tracking systems, enhancing efficiency and resource allocation.
•    To collaborate with internal teams to identify and implement automation opportunities, monitoring system performance to optimize operations.
•    To establish partnerships with technology providers to ensure the adoption of industry-standard solutions, managing IT budgets effectively while staying current with technological advancements.

B.    Key Accountabilities
Strategic Planning and Execution
•    Develop and execute a comprehensive IT strategy for cargo operations, encompassing automation, digitalization, and innovation.
•    Collaborate with internal stakeholders to define the vision and target opportunities enabled by IT solutions and digital analytics.
•    Lead the design, implementation, and integration of automation systems and technologies across cargo operations.
Performance Monitoring and Analysis
•    Define and monitor key performance indicators (KPIs) related to cargo automation, analyzing data insights to measure system performance and identify areas for improvement.
•    Implement corrective actions to optimize system performance, enhance efficiency, and mitigate operational bottlenecks.
•    Assess the ROI of IT interventions and automation initiatives, tracking cost savings and revenue growth.
  Vendor Management and Collaboration
•    Liaise with external vendors and technology providers to evaluate, select, and implement suitable IT solutions, ensuring compatibility with existing systems and adherence to industry standards.
•    Foster strategic partnerships with third-party vendors to promote the digital vision of the organization and drive innovation in cargo operations.
  Team Leadership and Development
•    Lead and manage a team of IT professionals within the cargo operations department, providing guidance, mentorship, and support to enhance their skills and capabilities.
•    Conduct regular performance evaluations, provide constructive feedback, and identify training and development opportunities to foster a culture of continuous learning and growth.
•    The individual should be able to drive a change management process

C.    Skills/Qualities Required
Strategic Thinking    Stakeholder Management
Strong Communication Skills    Creative Thinking
Business Acumen    Organizational & Leadership Skills

E.    Educational and Experience Requirements

Minimum Education requirements    •    Bachelor’s degree in IT/IS, Computer Science, Business, Finance, Economics, Management, or a related field.
Experience    Minimum    Desired
    •    ~12 years of experience in airline IT vendors or airline industry, with a focus on implementing new IT solutions.
•    Total around 8 years -Prior experience in deploying new IT systems and planning IT implementations.    •    15+ years of experience in managing cross-functional teams and leading IT initiatives in a complex organizational environment.
•    Familiarity with cargo operations and logistics industry practices and trends.
•    Track record of successful vendor management and strategic partnerships in the IT domain.