Associate - Technical Services

Position Title:    Tech Library Executives
Job Code    TBD    Grade:    TBD
Function:    Engineering    Location:    Gurugram
Reports to:    Tech Library Officer    Role Level:    TBD

A. Job Purpose
•    Facilitate the seamless organization and accessibility of technical resources within Air India's engineering department.
•    Ensure compliance with regulatory standards and enhance operational efficiency through effective management and distribution of technical documents and manuals.

B. Key Accountabilities
 

Oversight and Maintenance of Technical Library
•    Curate and maintain the technical library, ensuring it remains current and well-organized.
•    Regularly assess the adequacy of resources in the technical library and make recommendations for updates or additions as necessary.
•    Collaborate with relevant stakeholders to ensure that the technical library meets the needs of engineering teams and regulatory standards.

Document Control and Distribution
•    Coordinate the distribution, revision, and control of technical documents, manuals, and publications, ensuring accuracy and accessibility.
•    Implement a systematic approach to archiving and record-keeping of historical technical documents to facilitate easy retrieval and reference.
•    Liaise with regulatory bodies to ensure compliance with document control requirements and maintain audit-ready records.
Communication and Training
•    Facilitate effective communication of document updates and changes to relevant teams and stakeholders, ensuring awareness and understanding.
•    Provide training and support to employees on document management processes and tools, promoting efficiency and adherence to standards.
•    Act as a subject matter expert on technical documentation, offering guidance and assistance to resolve queries or issues as they arise.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

C. Skills/Qualities Required

Technical Document Expertise    Effective Communication Skills
Regulatory Compliance Knowledge    Detail-Oriented Approach
Resource Organization Mastery    Training Facilitation Abilities

D. Key Performance Indicators

Documentation Quality    •    Documentation Precision Index
Project Management    •    On-time Aircraft Integration Ratio
•    Induction Process Optimization Score
  Regulatory Compliance    •    Regulatory Adherence Assessment
Collaboration and Communication    •    Interdepartmental Synergy Metric
•    Performance Evaluation of Induction Team

E. Key Interfaces

Internal Interfaces
Engineering Teams    •    Collaborate closely with engineering teams to understand their document needs, ensure the technical library meets their requirements, and facilitate efficient retrieval of technical information for project execution.
 External Interfaces
Regulatory Authorities    •    Interact with regulatory authorities such as aviation regulatory bodies to stay updated on changes in document control regulations and ensure compliance with industry standards. Collaborate on audits and inspections to demonstrate adherence to regulatory requirements and maintain necessary certifications.
 
F. Educational and Experience Requirements

Minimum Education requirements    
•    B. Sc/B. Tech/BE/BBA/BBM/BA/bachelor’s degree in library science, information science, or engineering; or a related field.

Experience    
Minimum    
•    1-2 years of experience in a technical library.    
Desired
•    1+ years’ experience in a technical library.
•    Experience in aviation is an added advantage.