Associate Manager - Loyalty Conversion Partnerships

Job Purpose

• Support the day-to-day operations, campaign execution, and relationship management of third-party programs that enable conversion of external loyalty points (e.g., banks, wallets, fintechs, aggregators) into Maharaja Club Points.
• This role is focused on partner coordination, operational accuracy, reporting, and execution excellence, contributing to the overall growth of the loyalty currency ecosystem.

Key Accountabilities

1. Partner Coordination & Relationship Support

• Serve as the operational point of contact for assigned partners under the point conversion ecosystem.
• Coordinate with internal and external stakeholders to ensure timely fulfillment of partner requests, data sharing, and campaign execution.
• Maintain partner trackers, SLA logs, and deliverable calendars.

2. Campaign & Offer Execution

• Assist in the planning and rollout of promotional campaigns such as bonus miles, limited-time offers, and partner-specific incentives.
• Coordinate campaign briefs with marketing, CRM, and design teams.
• Monitor live campaigns to ensure smooth execution and flag any performance issues.

3. Reporting & Analytics

• Track and update weekly/monthly data on points-to-miles conversions, member engagement, and partner performance.
• Support the preparation of dashboards and performance reports for internal teams and partner reviews.
• Identify trends and anomalies in performance data to support decision-making.

4. Process Management & Issue Resolution

• Work with customer support and finance teams to resolve transactional discrepancies, member complaints, or reconciliation issues.
• Maintain detailed documentation of issues and coordinate follow-up actions.
• Assist in refining SOPs for smoother operations and improved partner/member experience.

5. Support Partner Onboarding

• Assist in onboarding new partners by coordinating internal dependencies for contracts, data, testing, and approvals.
• Ensure compliance with brand, legal, and technical requirements during onboarding.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Skills Required for the role

• Strong organizational and coordination skills         
• Good communication and stakeholder management abilities
• Basic understanding of loyalty currency economics and conversion journeys 
• High attention to detail and process adherence
• Proficiency in Excel, PowerPoint, and data analysis/reporting tools        
• Ability to multitask and deliver under tight deadlines

Minimum Education Requirement

• Bachelor’s degree in marketing, Business, or a related field; MBA preferred

Experience Requirement

• 4+ years’ experience in partnership management, business development, or related roles, preferably within the airline or travel industry
• Prior experience in the aviation or financial sector is an added advantage