- Loss of License (LOL) Policy Administration – Pilots
- Own and govern the end-to-end administration of Loss of License (LOL) policy applicable to pilots.
- Act as the single point owner for coordination with insurance partners, medical authorities, pilots, payroll, and finance.
- Ensure correct policy enrollment, coverage validation, claim eligibility assessment, and documentation accuracy.
- Oversee and monitor claim initiation, follow ups, settlement timelines, and payout reconciliation.
- Provide management dashboards on active cases, claim status, insurer SLAs, and financial exposure.
- Administration of Temporary & Permanent Medically Unfit Flying Crew
- Lead process alignment and execution for pilots declared temporarily or permanently medically unfit.
- Ensure accurate handling and coordination of:
- Car lease eligibility, recovery, or closure
- Medical insurance continuation, claims etc
- Any other applicable benefits, or exceptions
- Act as governance authority for case‑by‑case interpretation in complex medical or regulatory scenarios.
- Coordinate seamlessly with Medical team, HRBPs, Legal, Finance, Fleet Ops, and Payroll.
- Ensure compliant documentation, approvals, and audit‑ready records for all medically unfit cases.
- Multi-Trip Administration & Governance
- Lead end‑to‑end governance of the Multi‑Trip process, ensuring consistent, streamlined, and audit‑ready operations across all locations.
- Drive timely processing of all claims and reimbursements, ensuring strict adherence to stipulated timelines and service standards.
- Establish strong coordination mechanisms with internal departments and external partners to ensure smooth workflow execution.
- Monitor process gaps, initiate corrective actions, and maintain oversight to ensure compliance with policy requirements.
- Provide periodic reporting and insights to leadership on claim trends, exceptions, and process improvement opportunities.
- Training Bond Governance – Pilots, Engineering & Cabin Crew
- Own and govern the end‑to‑end Training Bond lifecycle, in line with the approved Training Bond Process Flow.
- Ensure standardized execution across:
- Training applicability determination
- Bond tenure, clawback rules, and amount validation
- DOJ / Line Release alignment
- Exit, recovery, or refund scenarios
- Monitor adherence to training bond tenures (5 years / role‑specific variations) and ensure automated or manual triggers are actioned timely.
- Provide oversight for legacy employee cases and exceptional scenarios where historical data or documents are incomplete.
- Reconciliation with Finance team on a regular basis.
- Training Bond Agreement, Cheque Collection & Document Repository
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- Responsible for generation, validation, and execution of Training Bond Agreements for:
- Pilots
- Engineering staff
- Cabin Crew (where applicable)
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- Oversee collection, tracking, custody, and reconciliation of:
- Cheques / Demand Drafts / Bank Guarantees
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- Ensure a centralized, secure, and audit‑ready document repository for:
- Training bond agreements
- Guarantee instruments
- Encashment / refund confirmations
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- Coordinate with Finance on encashment, custody, recovery, and refunds.
- Ensure system updates (e.g., SuccessFactors / HRIS):
- Employee Engagement & Support
- Ensure timely and accurate handling of all employee queries related to claims, reimbursements, and administrative processes.
- Guide employees through each step of the claims and reimbursement cycle, ensuring clarity and minimizing escalations.
- Coordinate with employees, HRBPs, and Finance to ensure smooth execution of all Training Bond‑related administrative activities.
- Maintain complete documentation and governance oversight for Training Bonds, ensuring compliance and timely updates.
- Identify recurring employee concerns and recommend process improvements to enhance experience and transparency.
- Governance, Controls & Stakeholder Management
- Act as process owner for audits, internal reviews, and management reporting related to:
- Benefits administration risks
- TMU exposure
- Training bond financial liabilities
- Define and track SLAs, KPIs, escalation mechanisms, and exception management.
- Lead cross‑functional collaboration with:
- HR Operations & HRBPs
- Finance & Payroll
- Legal & Compliance
- Medical & Insurance partners
- Training & Flight Operations
- Build SOPs, policy clarifications, and system enhancements to drive consistency and scalability.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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