Associate Manager - Capacity Controller

Location: Gurugram

Apr 30, 2025

Job Purpose :

To optimize cargo capacity utilization across Air India’s fleet, aligning flight capacity planning and inventory strategy execution with commercial objectives to maximize unit revenue.
To lead the development and implementation of strategic capacity control plans that enhance operational coordination and efficiency.

Key Accountabilities :

Capacity Management Strategy
- Develop and implement best practices for capacity control, focusing on maximizing aircraft load performance and revenue. Oversee daily cargo capacity planning in coordination with Inventory Management.
Revenue Optimization
- Collaborate with Pricing Management and Service Delivery to support revenue optimization and enhance cargo load performance. Monitor and adjust strategies based on performance data and market trends.
Operational Coordination
- Work closely with cargo operations and customer service teams to manage traffic, including backlog reprioritization and special product handling.
KPI Monitoring and Reporting
- Track and analyze key performance indicators such as capacity utilization, spoilage, no-shows, cancellations, and offload performance. Provide regular reports to senior management and make data-driven recommendations for improvements.
Tool Development and Safety Practices
- Partner with the Performance Analytics team to develop planning and forecasting tools. Ensure all capacity planning activities adhere to safety standards and operational procedures.

Skills Required :

Internal Interfaces
Head - Pricing and Revenue Mgmt	Directly report and consult on strategic capacity decisions and pricing implications. Align capacity control strategies with pricing to maximize revenue. Regular strategic discussions to adjust and refine pricing and capacity management in response to market changes.
Inventory Management	Collaborate to lead the analysis of daily cargo capacity, ensuring optimal utilization of cargo space based on inventory levels and operational capacity. Coordinate strategies for managing inventory effectively to match capacity plans and financial targets.
Pricing Management and Service Delivery	Work together to integrate capacity control with pricing strategies and service delivery standards, ensuring a cohesive approach to cargo management. Support in optimizing unit revenue and improving cargo load performance through strategic pricing and capacity adjustments.
Cargo Operations and Customer Service	Coordinate with operations teams to ensure practical application of capacity plans and address operational challenges. Engage with customer service to communicate capacity-related decisions and manage customer expectations and service quality.
External Interfaces
Regulatory Bodies	Engage with aviation regulatory authorities as needed to ensure compliance with regulations that affect cargo capacity and operations.

Minimum Education Requirement	Bachelor’s degree in an analytical discipline such as Business, Science, or Engineering or a relevant field.
	Minimum Requirement	Desired
Experience	3-5 years of experience in aviation industry with focus on cargo capacity and load planning processes.	5+ years of experience in similar roles, with proven capability in leading cross-functional teams and driving strategic initiatives within cargo operations.