Associate Manager-Business Excellence Officer

Job Purpose

• Collaborate with other departments to identify opportunities for enhancing operational efficiency, conduct benchmarking activities, streamlining processes, and achieving business excellence.

Key Accountabilities

• Collaborate with cross-functional teams to map and document existing business processes, identifying areas for improvement and streamlining opportunities.
• Analyze process data to identify bottlenecks, inefficiencies, and areas for enhancement.
• Collect and analyze data to support business excellence initiatives and process improvement projects.
• Utilize data-driven insights to identify improvement opportunities and support decision-making.
• Work with relevant departments to standardize processes and procedures across the organization.
• Assist in project management activities for improvement projects, including developing project plans, monitoring progress, and reporting on outcomes.
• Drive a culture of innovation and continuous learning within the organization, fostering creative problem-solving and idea generation.
• Collect data from internal and external sources, including industry reports, best practice databases, and performance metrics related to various management systems.
• Conduct comparative analysis of key performance indicators (KPIs) and quality metrics against industry benchmarks and best practices.
• Identify performance gaps and areas for improvement in the organization's various management systems.
• Prepare benchmarking reports and presentations for the Lead and other stakeholders, highlighting key findings and recommendations for improvement.
• Participate in continuous improvement projects led by the Business Excellence team or other relevant departments.