Associate Chat - Contact Centre

Location:  Gurugram
|
Feb 14, 2024

Number of Openings: 1

 

 

Location: GGN



Job Description

 

 

  • Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.

 

 

  • Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints .

 

 

  • Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

 

 

Experience

 

 

  • 1 - 3 years’ experience in customer service process/operations/Chat Process

 

 

Roles/Responsibilities 

 

 

  • Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.

 

 

  • Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.

 

 

  • Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

 

 

Competencies
 

 

  • Preference to be given to Aviation experienced.

 

 

  • Should be flexible with 24/7 working environment.

 

 

  • Good communication skills (Verbal and Written)

 

 

  • Working knowledge of Ms Excel

 

 

Desired Education

 

 

  • Minimum Graduate

 

 

Desired Experience

 

 

  • 1 - 3 years’ experience in customer service process/operation