Premium Service Executive

The Associate - Premium Services will be responsible for supervising and ensuring the delivery of exceptional premium services to passengers, including VIPs, frequent flyers, and premium class ticket holders, at the hub airport.

Key Accountabilities

Assist premium passengers in services, including check-in procedures, lounge access, boarding processes, and special assistance services. Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests. Provide support and guidance to premium service staff to deliver outstanding customer experience. Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards. Address any issues or challenges in the lounges promptly and effectively. Build positive relationships with premium passengers, corporate clients, and travel agents. Handle passenger inquiries, feedback, and complaints with empathy and professionalism. Foster a positive and collaborative work environment to motivate and engage team members. Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.