Senior Associate - CC Base Operations

Job Description

Position Title: Senior Associate- CC Base Operations 
Function: Cabin Crew Ops
Location: Bengaluru

A. Key Accountabilities

Base Operations & Performance:
•    Operational Excellence Contributing towards the maintenance of defined OTP levels
•    Coaching and counselling allocated crew.
•    Conducting daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set. Meeting with                crew post-flight to enquire about the flight and customer feedback.
•    Assisting in the implementation of measures to improve NPS ensuring timely corrective action.
•    Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to              cooperate during exigencies etc.
•    Assisting in managing crew availability as defined in performance indicators.
•    Assisting in conducting inquiries on discipline cases as per the defined process.
•    Highlighting delays in grounded crew.
•    Sharing appreciation and ensuring updating to crew files.
•    Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation.
•    Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required.
Safety:
•    Reiterating safety updates to allocated crew.
•    Contribution towards adherence to DGCA regulations, and conformance to audits.
•    Escalating violations based on defined SOPs.
Crew Engagement:
•    Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
•    Understanding and addressing day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc.
•    Monitoring inputs by crew on internal communication platforms, recommending corrective action where required.
Rostering: 
•    Communication of emergency leave requests by crew.
•    Crew Training: Assisting in the implementation of planned interventions 
Administration:
•    Maintaining smooth operations at respective base and adherence to SOPs
•    Liaising with inter and intra departmental stakeholders for enhanced effectiveness
•    Coordinating with all stakeholders – internal and external – on matters related to crew and operations
People Management & Development:
•    Managing and developing crew and ground reportees
•    Providing objective inputs based on performance and potential for the growth and development of reportees.

B. Skills/Qualities Required

C. Educational and Experience Requirements