Senior Associate - CC Base Operations
Location:
Bengaluru
|
Aug 14, 2025
Job Description
Position Title: Senior Associate- CC Base Operations
Function: Cabin Crew Ops
Location: Bengaluru
A. Key Accountabilities
Base Operations & Performance:
- Operational Excellence Contributing towards the maintenance of defined OTP levels
- Coaching and counselling allocated crew.
- Conducting daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and customer feedback.
- Assisting in the implementation of measures to improve NPS ensuring timely corrective action.
- Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc.
- Assisting in managing crew availability as defined in performance indicators.
- Assisting in conducting inquiries on discipline cases as per the defined process.
- Highlighting delays in grounded crew.
- Sharing appreciation and ensuring updating to crew files.
- Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation.
- Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required.
Safety:
- Reiterating safety updates to allocated crew.
- Contribution towards adherence to DGCA regulations, and conformance to audits.
- Escalating violations based on defined SOPs.
Crew Engagement:
- Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
- Understanding and addressing day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc.
- Monitoring inputs by crew on internal communication platforms, recommending corrective action where required.
Rostering:
- Communication of emergency leave requests by crew.
- Crew Training: Assisting in the implementation of planned interventions
Administration:
- Maintaining smooth operations at respective base and adherence to SOPs
- Liaising with inter and intra departmental stakeholders for enhanced effectiveness
- Coordinating with all stakeholders – internal and external – on matters related to crew and operations
People Management & Development:
- Managing and developing crew and ground reportees
- Providing objective inputs based on performance and potential for the growth and development of reportees.
B. Skills/Qualities Required
| Functional Competencies | Behavioural Competencies |
| Knowledge of Inflight Base Operations | Excellent Communication skills – body language, oral, written |
| Knowledge of Cabin Crew operations | Empathic; even temperament; respectful and builds trust |
C. Educational and Experience Requirements
| Education Mandatory: | Graduate in any discipline Preferred: Postgraduate in Management | Ops |
| Experience: | Minimum of 1 years in in-flight people management roles, preferably with flying experience as a cabin manager |