Associate Manager - Governance & Strategy

Location: Bengaluru

Jun 4, 2025

Key Activities

Collaborate with vendor & AI internal stakeholders to escalate and resolve on ground customer queries.
Document and track customer issues, resolutions, and interactions in the support ticketing system.
Governance on the CC metrices and drive with daily reviews with the partners
Monitor and work with the auditors, WFM, training teams on performance management activities.
Regular call listening activity to gather the customer behaviour and share feedback with the vendor.
Ensure adherence to service level agreements (SLAs) and quality standards.

F. Key Interfaces

Internal Interfaces
Internal Team	Need to work closely with all AI team for day-to-day coordination
External Interfaces

G. Educational and Experience Requirements

Minimum Education requirements	Graduate (Any stream)
Experience	Minimum	Desired
Experience	Overall 7 year experience in server, network management.	8 years’ experience, in the vendor management role Bachelor’s degree in commerce, Business Administration, or similar field Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment.