Manager - Revenue Management Automation and Support

A. Job Purpose

• Ensure seamless functioning of airline partnerships and operational systems.
• Collaborate with tech teams to resolve system issues affecting bookings and customer data.
• Identify and implement system enhancements and automation opportunities.
• Support smooth operations across ticketing, reservations, check-in, and boarding.

B. Key Accountabilities

Functional Activities:

• Oversee integration of PSS with other systems for smooth data flow.
• Ensure smooth implementation of codeshare arrangements in PSS.
• Manage operational integration of interline agreements (baggage, check-in, flight info).
• Coordinate with external vendors to maintain system compliance and updates.
• Lead testing and deployment of new system versions and features.
• Analyze booking patterns and system usage for strategic improvements.
• Troubleshoot and optimize PSS for operational efficiency.
• Conduct ongoing training for team on system updates and industry trends.
• Act as point of contact for reservation and booking system queries.
• Translate business requirements into PSS configurations/customizations.
• Collaborate with development teams to enhance system workflows and UX.
• Recommend system upgrades to improve performance.
• Implement enhancements and conduct system testing.
• Ensure PSS compliance with DGCA and industry regulations.
• Align PSS with business goals in coordination with IT, Ops, RM, and Customer Service.
• Support integration of third-party applications with PSS.

C. Skills Required

• Strong technical background in system management and troubleshooting.
• Adaptability to dynamic business environments.
• Excellent communication and cross-functional collaboration skills.
• Project management and task prioritization capabilities.
• Familiarity with GDS, APIs, system integrations, and software development.
• Proficiency in Excel.

D. Educational & Experience Requirements

• Education: Bachelor’s in Engineering, Business Administration, or related field; Master’s preferred.
• Experience:
  • 5+ years in airline operations, commercial partnerships, or passenger services.
  • Hands-on experience with PSS (preferably Navitaire).
  • Experience integrating PSS with other business systems.