Associate Manager - Benefits

Role Overview

• Air India Express is looking for an experienced Employee Benefits Specialist to manage and administer end-to-end employee benefit programs, with a strong focus on Mediclaim / Group Health Insurance, Car Lease, and Non-CTC Reimbursements.
• Given the critical and employee-sensitive nature of Mediclaim and benefits administration in an aviation organization, this role demands continuous alertness, vigilance, accuracy, and responsiveness. The incumbent will play a key role in ensuring timely support to employees, effective vendor management, and flawless day-to-day benefits operations.
• This is a hands-on Individual Contributor role, requiring full-time on-site presence at the Gurgaon office.

Key Responsibilities

• Employee Benefits Administration
• Manage end-to-end Mediclaim / Group Health Insurance operations, including enrollments, endorsements, claims coordination, renewals, and audits
• Administer Car Lease programs, ensuring policy compliance, eligibility validation, and smooth coordination with vendors
• Handle Non-CTC reimbursements, including verification, processing, documentation, and employee communication
• Vendor & Stakeholder Management
• Act as the primary point of contact for insurers, TPAs, car lease vendors, and other benefit partners
• Monitor SLA adherence, resolve issues proactively, and manage escalations effectively
• Work closely with Payroll, Finance, HR Operations, and other internal stakeholders to ensure seamless execution
• Employee Query Management
• Handle day-to-day employee queries related to benefits with accuracy, empathy, and professionalism
• Ensure minimal turnaround time (TAT) and clear communication on all benefit-related matters
• Proactively communicate policy updates, process changes, and benefit enhancements
• Operational Control, Vigilance & Compliance
• Maintain high levels of alertness and vigilance, particularly in Mediclaim-related transactions, claims, and communications
• Ensure strict adherence to internal policies, confidentiality norms, and applicable statutory requirements
• Maintain accurate MIS, trackers, documentation, and audit support
• Identify operational gaps and recommend process improvements to enhance efficiency and employee experience

Required Qualifications

Education

• MBA (Regular) from a premium institute
• (HR / Operations / Finance preferred)

Experience

• 5–8 years of hands-on experience in employee benefits administration
• Extensive experience managing Mediclaim, Car Lease, and Reimbursement programs
• Proven exposure to day-to-day operations and employee-facing roles

Skills & Competencies

• Excellent verbal and written communication skills
• Strong attention to detail and risk awareness, especially in insurance and benefits handling
• Ability to remain alert, vigilant, and responsive in a high-responsibility environment
• Strong vendor management and stakeholder coordination skills
• Comfortable working in a 5-day WFO setup in Gurgaon

Ideal Candidate Profile

• High ownership mindset with strong operational discipline
• Ability to handle sensitive employee data with discretion and confidentiality
• Service-oriented approach with sound judgment and decision-making capability